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"Exceptional Care"

About: Mater Hospital / Elective Overnight stay centre (EOSC)

(as the patient),

I was kept in overnight due to some complications during a recent Hysteroscopy procedure.

I really want to thank all the nurses that looked after me including Lynsey who was amazing and took time to check on me, explain everything to me and listened to all my concerns.

Mary who gave me the most delicious food, pots of Tea with my fave biscuits (Bourbon creams) and was so kind to me throughout my stay.

Judith during my overnight who was so easy to talk to and cheered me up with some much needed laughs and kept me company by checking in on me throughout the night as I was the only one on the ward overnight.

There were others who were also fantastic but unfortunately I can’t remember all their names. But what a team I had looking after me, it wasn’t just about how well they did their job but the level of humanity, kindness and empathy was amazing and so important at a time when I felt most vulnerable and afraid.

I also want to thank the Doctor and Anaesthetist who took time to explain things and answer all my questions. They were really down to earth and made me feel at ease. Although my procedure didn’t quite go to plan through no one’s fault, my experience was a very positive one due to the exceptional care given to me by all the amazing staff.

Thank you all so much.

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Responses

Response from Johns Johnston, Senior Manager, Catering, PCSS, Royal Group Hospitals, Belfast Health and Social Care Trust 6 months ago
Johns Johnston
Senior Manager, Catering, PCSS, Royal Group Hospitals,
Belfast Health and Social Care Trust
Submitted on 17/10/2023 at 14:49
Published on Care Opinion at 16:49


Many thanks for your kind comments and feedback regarding the catering at the Mater Hospital. I shall pass on these comments to the Catering Team, particularly Mary. I am glad to hear you enjoyed the Bourbon creams!

Thankyou and take care

John Johnston,

Senior Manager, Catering, Belfast Trust

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Response from Sharon Adamson, Lead Nurse, Elective Overnight Stay Centre, Belfast Health and Social Care Trust 6 months ago
Sharon Adamson
Lead Nurse, Elective Overnight Stay Centre,
Belfast Health and Social Care Trust
Submitted on 19/10/2023 at 09:34
Published on Care Opinion at 09:34


Thank you inspireqq43 for taking the time to comment on your stay in EOSC. I'm glad that you felt listened to and that your experience was a positive one.

I will make sure that your comments are passed onto all the teams- nursing, medical and Theatres.

Judith, Mary and Lynsey will be delighted that you found them attentive, caring and that they cheered you up.

I hope that you are continuing to recover well

Thank You

Sharon Adamson

Lead Nurse

Elective Overnight Stay Centre

Mater

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