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"About appointment for preschool child"

About: Children's Services / Immunisation Service

(as a parent/guardian),

I arrived on time for my appointment but it took a while to get my child to the designated area. 

I was 100 seconds late in reporting as a result and was told that staff may have left the building as I was the last appointment of the day. 

Fortunately, staff were present and my child was immunised. 

The possibility of rejection for being 2 minutes late would have been distressing. I removed my child from a private (expensive) nursery for the appointment and also lost 3 hours earnings to attend. 

As a result, a repeat appointment would have cost me more than £100.

I am expected to wait if my clinician is running late and do not complain. 

Do not treat the parent of a toddler with a punitive approach when running to time but disoriented to where to report (I went to the GP before the appointment- my toddler is slow in the stairs so returning to main reception took a while.

Poor attitude. 

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Responses

Response from Julie Fitzpatrick, Professional Nurse Lead Learning Disabilities , SLDS In Patients, East Renfrewshire HSCP 6 months ago
Julie Fitzpatrick
Professional Nurse Lead Learning Disabilities , SLDS In Patients,
East Renfrewshire HSCP
Submitted on 25/10/2023 at 15:03
Published on Care Opinion at 15:51


picture of Julie Fitzpatrick

Dear Whatever?

My name is Julie Fitzpatrick and I am the Interim Chief Nurse for East Renfrewshire HSCP.

Thank you for taking your time to comment on your experience at your child Immunisation appointment.

We welcome feedback to support us in our learning as we aim to provide a person centred service to our children and Families.

Please accept my apologies for the misinformation you were given around staff possibly having left the building at the time of your appointment and thank you for your patience which supported your child receiving his vaccinations as planned.

I am keen to understand more about what happened. Can I please ask that you provide your preferred contact details at the email address: hscppa@eastrenfrewshire.gov.uk. and I have asked Frances Curran, Interim Operational Manager Primary Care to get in touch with you.

Best wishes

Julie

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