"Unacceptable care QEUH 10D"

My uncle was admitted to ward 10D following correctional surgery after a major trauma. The care he received the was very poor. When alerting staff that he needed the toilet or needed pain killers he was left waiting for hours until eventually they would respond. By then he was close to incontinence and his pain was unbearable. He spend approximately 3 weeks on the ward and there was little improvement in this time.

As his mobility improved he was able to make it to the toilet independently however his pain relief was inadequate throughout his stay. His bed linen never got changed for up to a week at time despite requesting this several times. On numerous occasions he requested urine bottles to be disposed off as they were full and again this was never done, this resulted in urine bottles being knocked over by domestic staff soiling his table, bed and personal items.

As a family we found it very difficult to locate staff and get updates on his progress, when phoning the lines where just ringing out and never answered. We had grave concerns throughout his stay in ward 10D.