This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Awful service from Oxford Adult Mental Health Team

Posted By snowzw59

"Awful service from Oxford Adult Mental Health Team"

About: Oxford Health NHS Foundation Trust / Adult Mental Health - Oxfordshire

(as a service user),

I'm shocked and saddened at the total lack of empathy, compassion (and potential understanding) any staff member I've had interaction with from the Oxford Adult Mental Health Team (Oak team) has. I found the psychiatrist I have met are truly awful, very rude and uncaring individuals who do not listen to their patients.

If you are allocated a care coordinator in my experience they visit every once in a while for 15 minutes and just moaned about how understaffed the team is. How can you help anybody in 15 minutes? I have spoken to the management about this who I found were just awful and I did not feel they care. When I have phoned up the service and asked for help I have been told someone will call you back, but I never receive a phone call. Just such a poor service. Shameful.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Laura Lewis-Robinson, PALS Service Lead, Oxford Health NHS Foundation Trust 6 months ago
Laura Lewis-Robinson
PALS Service Lead,
Oxford Health NHS Foundation Trust

Submitted on 18/10/2023 at 15:06
Published on Care Opinion at 15:39

Hello,

I am so sorry to read that you feel dissatisfied with the service received from the Oak Team, Oxon City & North East Adult Mental Health Team.

We do really want to hear about all experiences of our Trust, both good and bad so that we can address any concerns and improve our services. We would welcome you contacting our PALS team (Patient Advice & Liaison Service) so we can look into your concerns either via email- PALS@oxfordhealth.nhs.uk or on our Freephone number- 0800 328 7971.

With best wishes,

Laura Lewis-Robinson

PALS Service Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k