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Quality care, professionalism, and above all kindness

Posted By yellowzw56

"Quality care, professionalism, and above all kindness"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency Royal Hospital for Children (Glasgow) / Orthopaedics (Ward 3C)

(as a parent/guardian),

My teenage son was recently admitted through A&E at RHC and treated in Ward 3C with a fractured fibula and tibia.

The care, treatment, and support delivered by the multidisciplinary team, were excellent throughout his journey from admission to A&E, his stay in Ward 3C, and support for discharge with the Orthopaedic team.

Whilst the NHS is working under incredibly challenging circumstances post-pandemic, not once was this made evident. The care, professionalism, and above all kindness shown to my son and our family was exactly how we all would want it to be, excellent! Thank you all so much for the role you play in the delivery of excellent care.

The only gripe my son had was the hospital food which should be healthy and appetising to aid recovery, which unfortunately it is neither!

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Responses

Response from Catriona Riddell, Lead Nurse, Paediatrics, NHS Greater Glasgow and Clyde 6 months ago
Catriona Riddell
Lead Nurse, Paediatrics,
NHS Greater Glasgow and Clyde

Submitted on 17/10/2023 at 16:38
Published on Care Opinion at 16:38

Dear yellowzw56,

Thank you for taking the time to leave us your feedback. I am sorry to hear that your son suffered an injury, I hope he is now recovering well at home?

I am pleased to hear that you felt so well cared for by everyone you came into contact with. It means such a lot to our teams to hear that they have a made a difference to those they care for and I am sure they will be delighted to hear your lovely words. I will make sure your lovely feedback is shared with all staff in the Emergency Department and Ward 3C Ortho.

In relation to your feedback relating to hospital food I will ensure this is shared with our catering department.

Thank you again for taking the time to leave us your feedback.

Catriona Riddell

Lead Nurse - RHC

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