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"Had a molar extracted at Royal Cornwall Hospital"

About: Royal Cornwall Hospital (Treliske) / Oral surgery

(as a service user),

I attended Treliske Oral department to have a tooth extracted because my local dentist was unable to make me numb enough to perform the procedure himself.  I'm a very anxious patient but from the moment I met the team, Morgan, Sasha and Tina they put me at ease.  They spent time talking me through the procedure and constantly reassuring me. They carried out the procedure swiftly and professionally, with no problems at all.

Going to the dentist is never a very pleasant experience but I was made to feel safe and  unhurried, which really helped me through the procedure.

I would also like to praise the receptionists who booked me in, again they were very friendly and professional.

This whole experience has been a success from beginning to end.  I was originally contacted by Morgan, the Consultant, by phone on a Sunday morning to discuss the op and he booked me an appointment at that time.  Again, he was very professional and friendly and helped me to make the right decision.  Sasha carried out the procedure, and I felt no pain at all.  Even the injections weren't too painful and Tina talked me through aftercare.

Many thanks to this team, I am very appreciative of the time and care you took with me.

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Responses

Response from Lucie Baker, Sister, Oral surgery,Orthodontic and Maxillofacial Unit, Royal Cornwall Hospitals NHS Trust 6 months ago
Lucie Baker
Sister, Oral surgery,Orthodontic and Maxillofacial Unit,
Royal Cornwall Hospitals NHS Trust
Submitted on 12/10/2023 at 10:12
Published on Care Opinion at 10:12


Grateful Patient 63,

Thank you so much for taking the time and trouble to provide us with this lovely feed back following your recent visit to our department. I am so glad you were well looked after and that Morgan, Sacha and Tina took such good care of you.

It is also great to hear that the reception team welcomed you and were friendly and professional. I will be sure to pass on your kind words to all involved in your care.

I do hope you make a speedy recovery and thank you once again for providing us with such positive feedback.

Kindest regards

Lucie Baker (Unit Sister)

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