This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

We are at our wits end

Posted By Vmj

"We are at our wits end"

About: Heartlands Hospital / Oncology Heartlands Hospital / Radiology

(as a relative),

Phoned PALS University Hospitals Birmingham.  Just rings out no answer phone.  Left emails.  Emailed patient relations who chased them up but still no response.  Apparently PALS said they would ring yesterday but didn’t.  

We need to know who is responsible for husbands care.  He was phoned and told to go for urgent CT scan - next day (this was after an X-ray chest 6 days earlier. We have no names, nothing.  We are at our wits end. When they rang about an urgent CT scan the Doctor mentioned oncology/Multi Disciplinary Team meeting.  

Husband was admitted into Heartlands told chest infection and then CT in treatment centre heartlands .  Rang hospital but no one can help apparently 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from James Cunningham, Assistant Patient Experience Manager, University Hospitals Birmingham NHS Foundation Trust 6 months ago
James Cunningham
Assistant Patient Experience Manager,
University Hospitals Birmingham NHS Foundation Trust

Submitted on 10/10/2023 at 11:18
Published on Care Opinion at 11:40

Dear relative

Thank you for taking the time to provide feedback about University Hospital Birmingham. We are really sorry to hear that you are experiencing ongoing issues contacting PALS and confirming who is responsible for your husband's care.

Please drop us a line at patientexperience@uhb.nhs.uk and we will try and assist.

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k