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"Gynae — south eastern trust"

About: The Ulster Hospital / Emergency Department The Ulster Hospital / Gynaecology (Ward 4E)

(as a service user),

I was recently referred by my Gp to try and see the Gynae consultant I am known too in south eastern trust following some complications, I’m a complex case with a rare disease so I’ve previously had bad experiences that resulted in multiple trips to theatre so I now have a consultant who I’m known too that understands my disease. I had to attend a&e back in august but due to complexity they couldn’t do the required tests such as smear as I usually have them these done in theatre for safety as I’ve previously had a perforation due to the amount of ulceration I have. This meant Gynae refused to accept the referral from a&e as they wouldn’t see me until a&e did the exam which they decided rightly wasn’t safe, this left me in pain without any treatment and I was told to see my GP to try and sort it and I was refused a basic X-ray that was requested by the a&e doctor.

The GP followed the advice of the secretary the next day in terms of the referral as I’ve now been left with a ? dislodged infected coil which would have been easily sorted for the average person but I’ve now been left through something that isn’t my fault. My problem is I have now been lifted off the waiting list and sent to the independent sector which for some would be a good thing but due to complexity for me it is not as it would be unsafe given I usually have exams in theatre. I have spent 2-3 days phoning and being passed around. I’ve spoke to appointments, secs and independent sector offices etc. Essentially I have been told I need to attend an appointment in KingsBridge for them to decide it’s unsafe or too complicated and will inevitably leave me waiting even longer while I wait on a referral back and I am in pain everyday as it is, I’ve tried to explain this is a waste of an appointment that the NHS is paying for and someone else could hugely benefit from this appointment and I could see my own consultant who is usually very happy to fit me in. I feel that I’ve been caught in the red tape of the system and I’ve continually been told what I’m asking makes sense but it’s protocol.

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Responses

Response from Pauline Barker, Lead for Gynaecology and Maternity/Gynae Outpatients, Woman & Acute Child Health - Gynaecology, South Eastern Health & Social Care Trust 7 months ago
Pauline Barker
Lead for Gynaecology and Maternity/Gynae Outpatients, Woman & Acute Child Health - Gynaecology,
South Eastern Health & Social Care Trust
Submitted on 10/10/2023 at 10:59
Published on Care Opinion at 10:59


Dear mce5678,

I am disheartened to read your story to date. I am sorry that you have had no resolution to your issue.

I would encourage you to submit a formal complaint so this can be looked at for you.

Take care,

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Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 7 months ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust
Submitted on 10/10/2023 at 13:07
Published on Care Opinion at 13:07


Hi Mce5678

Thank you for telling us of your experience. It has been a very difficult time for you and I sorry to hear you are not getting the care you require. I do hope you are able to get some resolution or progress in having your care managed soon.

I would suggest you do submit a formal complaint as suggested by the gynae lead nurse above so they can look at your case and put a plan in place.

As you mention in your story ED have tried to pass your care on to the appropriate team without success.

Best wishes in your pursuit of help

Jenny

Lead Nurse ED

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