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"Great Doctors"

About: Railway Medical Group

Everyone is well aware of the appointments across GP practices being in high demand, that's a problem across the country. However I have never had problems getting appointments here when I've genuinely needed one on the same day, or I advance. I have just had jaw surgery at the RVI and needed a follow up to get more codiene prescribed for the pain, as well as a sick note.

I was given the appointment on the same day. Everything was taken care of in no time at all at Railway and I cannot speak highly enough of the doctors at the practice. Over the years every single one I've seen have been excellent.

I'd like to shout out the doctors I seen today who was kind and compassionate. Girl on reception was also superb and nothing was too much trouble! The practice is also nipping clean and modern.

Yes the appointment system could be better and more available to book via the app, but then again many people abuse the service when they really dont need to be seen, or they don't turn up for appointments wasting them for people who genuinely want them. They should be charged for missing more than one!

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Responses

Response from Railway Medical Group 6 months ago
Railway Medical Group
Submitted on 15/11/2023 at 16:39
Published on nhs.uk at 20:06


Dear Mr Thompson

Thank you for your kind words which will definitely help motivate our hard working staff to keep going. We have deliberately limited the proportion of our appointments which are available to book via the app because of concerns that if appointments are all snapped up with online booking this could disadvantage some of our elderly, physically disabled and learning disabled patients some of whom are less tech savvy and have very complex needs for which good access to primary care is vital. Within NHS rules we are not permitted to charge patients for appointments or for missed appointments!

Regards, Dr A van den Bos. GP Partner

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