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Care Opinion

Highly Effective emergency dental service

Posted By Arnold S

"Highly Effective emergency dental service"

About: Fife Community Services / Dental Service NHS 24 / Scottish Emergency Dental Service

(as a carer),

My thanks to NHS24 Scotland and the Glenwood Dental Centre in Glenrothes for their assistance when I broke a tooth early on Saturday evening, leaving me in some pain. The NHS24 call handler, the dental nurse who assessed my case, and the lady who made an appointment for me shortly afterwards could not have been more helpful. I was seen by the dentist the following morning and was highly impressed with all Glenwood's staff.

The service could not have been bettered from start to finish and was much appreciated by this patient.

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Responses

Response from Ashley Rennie, Dental Nurse Manager, Public Dental Service, NHS Fife 6 months ago
Ashley Rennie
Dental Nurse Manager, Public Dental Service,
NHS Fife

English

Submitted on 04/10/2023 at 16:23
Published on Care Opinion at 16:43

Good Afternoon, Arnold S

Thank you for taking the time to leave such a lovely compliment. I am delighted your journey through NHS 24 to our out of hours dental service at Glenwood Dental Centre was a pleasant experience.

I hope your toothache has settled and you are now pain free.

Ashley Rennie

Dental Nurse Manager

Public Dental Service

NHS Fife

Dental Advice Line 01592 226555

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Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 6 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 04/10/2023 at 16:33
Published on Care Opinion at 16:33

picture of Dawn Orr

Dear Arnold S,

Thank you for taking the time to share your story on Care Opinion. I am glad to hear that all services worked well and you received the treatment you required.

I respond in relation to your contact with NHS 24. If you wish to share some more information with me, then I could identify the staff who managed your call and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

I hope you are now pain free. Thank you again for sharing your experience.

Dawn Orr

Nurse Consultant, Telehealth and Telecare

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 6 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 09/10/2023 at 12:21
Published on Care Opinion at 12:21

picture of Shona Lawrence

Hi

Thanks so much for taking the time to get in touch and for providing further detail. It was a pleasure to hear from you. I hope you are doing well.

With the additional detail provided, we have shared your complimentary feedback directly with our staff here at NHS 24. I'm sure they'll be delighted.

Thanks again and take care.

Shona

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