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Care Opinion

Unhappy customer

Posted By julietye76

"Unhappy customer"

About: The Lawson Practice

(as the patient),

Unable to see a doctor, after waiting for hours.

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Responses

Response from Uzo Chukwunonye, Deputy Practice Manager, The Lawson Practice, The Lawson Practice 6 months ago
Uzo Chukwunonye
Deputy Practice Manager, The Lawson Practice,
The Lawson Practice

Submitted on 08/10/2023 at 21:29
Published on Care Opinion at 21:29

picture of Uzo Chukwunonye

Thank you for taking the time to share your feedback about your recent experience at our surgery. We sincerely apologise that you were unable to see a doctor after waiting for hours. This is certainly not the level of service we aim to provide our patients.

We would greatly appreciate it if you could contact us with more details about when you visited our surgery. This will help us look into what prevented you from being seen in a timely manner. Please email us at lawson.practice@nhs.net with the date and time of your visit.

We hope to hear from you soon so we can follow up on your experience. Thank you again for making us aware of this matter.

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