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Trying to call the ward

Posted By greenmm59

"Trying to call the ward"

About: Hull Royal Infirmary

(as a relative),

My Dad is currently on Ward 90 Hull royal Infirmary. I live 1.5 hours away.

I have spent all afternoon ringing the ward, directly and through the operator. No one answers.

I’ve tried calling PALS, no one is in to answer. This is extremely stressful. I understand they are busy, I’m a nurse also, this is really beyond a joke! In total I have called 30 times

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Responses

Response from Judi Cole, Patient Experience Project Officer. , Patient Advice and Liaison Service, Hull University Teaching Hospitals NHS Trust 6 months ago
Judi Cole
Patient Experience Project Officer. , Patient Advice and Liaison Service,
Hull University Teaching Hospitals NHS Trust

Submitted on 31/10/2023 at 16:27
Published on Care Opinion at 16:27

Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in trying to reach Ward 90.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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