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Person centred care at its best

Posted By charadn96

"Person centred care at its best"

About: New Victoria Hospital / Out-of-hours GP service

(as a service user),

I had to access the GP out of hours service at the New Victoria, at the weekend. I was apprehensive and exhausted with no idea of what was wrong with me. However, after an assessment via NHS24, I was referred to out of hours, was seen very quickly and Dr Emma was fantastic. She listened to my symptoms, gave me sound advice and was the most person centred, caring and helpful doctor I have ever seen. She could not have made the experience better and I came away feeling so positive.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 6 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 05/10/2023 at 11:33
Published on Care Opinion at 11:33

picture of Kevin Torbet

Dear charadn96

Thank you for taking the time to leave us your feedback on Care Opinion.

I can fully appreciate your apprehension prior to attending the New Victoria GP Out of Hours Service. Hospitals can be a daunting place at the best of times so to hear you felt fully supported by the staff was very heart warming.

I will be sure to pass on your thanks to the staff who I'm sure will be touched to hear you had such a positive experience while under their care.

Kind regards

Kevin

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Response from Raylene McLaggan, Clinical Service Manager, Out of Hours, NHS Greater Glasgow & Clyde 6 months ago
Raylene McLaggan
Clinical Service Manager, Out of Hours,
NHS Greater Glasgow & Clyde

Submitted on 10/10/2023 at 12:21
Published on Care Opinion at 12:21

Dear charadn96,

Thank you for taking the time to share your experience with NHS 24 and Out of Hours (OOHs) on Care Opinion.

I am delighted to see you were dealt very swiftly with NHS 24 and OOHs.

I hope you are feeling better. We appreciate when staff are recognised for the professionalism, care and compassion that we strive to achieve at all times. We would love to share this good news and positive feedback with the staff involved in your care at OOHs.

If you wish to provide any further detail, then please don't hesitate to get in touch with myself at Raylene.McLaggan@ggc.scot.nhs.uk

Take care and best wishes to you.

Raylene McLaggan

Clinical Service Manager, OOH

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