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"Friendly and efficient"

About: Community Services / Community Care & Treatment Service (CCATS) - Perth City

(as a service user),

I attend the Anticoagulation clinic regularly and the team there are all friendly and efficient. There has recently been a waiting room which is much appreciated as waiting in the corridor used to be uncomfortable and awkward, so thank you for providing that. 

Staff on reception are very lovely, professional and efficient. 

Could I suggest an answer machine for the clinic, as if your timing is wrong the call just rings out? Thank you

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Responses

Response from Wendy Hardie, Team Leader, Perth City Community Care and Treatment Service, Perth and Kinross HSCP 7 months ago
Wendy Hardie
Team Leader, Perth City Community Care and Treatment Service,
Perth and Kinross HSCP
Submitted on 25/09/2023 at 14:10
Published on Care Opinion at 14:19


Dear Steph55

Thank you for taking the time to share your experience.

All staff strive to work in a friendly and professional manner at all times, and I am delighted that you found this to be the case. I will ensure that I pass your kind comments on to the Team.

Patient experience is extremely important to us, and I am glad that you enjoy the new reception area, and will take forward your suggestion regarding an answer machine.

One again, thank you for your kind comments

Wendy Hardie

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