"Poor maintenance"

I recently took my wife to the hospital for an appointment in the Dermatology department in the Royal Alexandria Hospital in Paisley, accompanied by our daughter. My wife and I are in our 80s, and my wife walks with an aid.

The lift to the dermatologist department was out of order and has been for over 6 months now, as this is the second time we have attended the hospital for an appointment. Myself and my wife were able (just) to manage the stairs, but I believe the only other way to get up via a lift is to walk further into the hospital.

Is the hospital waiting until someone falls up or down these stairs before maintenance is done on the lift? This department is used by all ages, young ones in prams to older generations in wheelchairs. I think this is a ridiculous amount of time for a lift to be out of order. I hope the next time I come to the hospital in a few months that it is fixed by then.