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"Made me feel like I was wasting their time"

About: Lincoln County Hospital / Dermatology

(as the patient),

My GP sent me to the 2ww hospital clinic because I had had x rays and an ultrasound scan on a lipoma which showed that it was bigger than acceptable. Apparently, if they are over a certain size you automatically need to be referred for it to be checked. I wasn't actually asked if I wanted to go, but why wouldn't I? 

It felt like the hospital doctor was not happy to see me, made me feel like I was wasting their time, they seemed angry that they didn't have access to any records that would show them the details they needed to assess me, as if that was my fault.

The doctor asked me my age, not because they were checking whether I had dementia I'm sure, and they would have known my age. They made me feel that someone of my age shouldn't be bothering the service - it was supposed to be a cancer check, for heaven's sake!

I endured about 5 minutes of the doctor's wrath, before they said that I would be sent an appointment for a scan and be seen again in 4 weeks. So much for 2ww. Then, I received my appointment for a CT scan 2 days later, only to find that it was for my shoulder and my problem is on my leg! Doesn't inspire confidence.

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Responses

Response from Joanne Macken, Service Manager for Dermatology and HCOP (Pan Trust), United Lincolnshire Hospitals NHS Trust 6 months ago
Joanne Macken
Service Manager for Dermatology and HCOP (Pan Trust),
United Lincolnshire Hospitals NHS Trust
Submitted on 02/10/2023 at 12:30
Published on Care Opinion at 12:30


Dear gollum

Thank you for providing feedback and we apologise for the negative experience while a patient at ULHT. If you would like to contact PALS to discuss this further, we will be able to investigate the difficulties and provide feedback.

PALS - Email: PALS@ulh.nhs.uk, Tel: 01522 707071

Regards

Joanne Macken

Service Manager for Dermatology and HCOP (Pan Trust)

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