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Everyone stuck to our plan and it was a success.

Posted By plutoyg86

"Everyone stuck to our plan and it was a success."

About: Royal Hospital for Children (Glasgow) / 23 Hour Unit ( Ward 1A) Royal Hospital for Children (Glasgow) / Dental Royal Hospital for Children (Glasgow) / Play Team

(as a parent/guardian),

My son is in his early teens and autistic, he has needed dental work done for the last two years, but could only get it under general anaesthetic. Today was finally the day. I was almost as anxious as he was because because thought he might not manage it, but thanks to the excellent play therapist we were assigned, Teri, and the willingness of all the dentists, doctors and nurses to listen and do everything to help him relax and be comfortable, it happened and was a success. 

We had had lots of orientation visits with Teri to all the places we might need to visit. Everyone stuck to our plan and we were assigned a room furthest from everyone so it was a calm environment, and the nurses who looked after our son were brilliant. I only remember Dani’s name but others were so good too.

Thanks to everyone!

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Responses

Response from Emma McGinlay, Lead Nurse - Paediatrics, Paediatrics, NHS Greater Glasgow and Clyde 7 months ago
Emma McGinlay
Lead Nurse - Paediatrics, Paediatrics,
NHS Greater Glasgow and Clyde

Submitted on 21/09/2023 at 19:04
Published on Care Opinion at 19:04

Dear plutoyg86

Thank you for taking the time to leave your feedback.

I am delighted to hear your son has now had the procedure he required and I hope he is recovering well at home.

It is fantastic to read that you felt listened to and that everyone worked together to make this a success.

It means so much to our teams to know they are making a positive difference to the children and families in our care and I will ensure this great feedback and your thanks is shared with them.

Many Thanks

Emma McGinlay

Lead Nurse

RHC

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Response from Catherine Shields, Operational Service Manager, Oral Health Directorate, Public Dental Service, NHS Greater Glasgow and Clyde 7 months ago
Catherine Shields
Operational Service Manager, Oral Health Directorate, Public Dental Service,
NHS Greater Glasgow and Clyde

Submitted on 22/09/2023 at 10:52
Published on Care Opinion at 10:58

Dear plutoyg86,

I am so pleased hear how well this process went for not only your son but for you too and hope that your son is well on the road to recovery now and feeling much better now that his dental treatment has been completed.

Thank you for your kind comments and I will ensure that these are shared with the clinical dental team.

It is encouraging for the team to know how much you appreciated the joint approach from all areas of services and helps us to ensure we are providing the best service and patient journey and thank you for taking the time to feedback.

Many thanks

Catherine

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