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At all times I felt safe and secure

Posted By taurusmw73

"At all times I felt safe and secure"

About: Causeway Hospital / Surgical 2

(as the patient),

I was admitted to Surgical 2 ward after being rushed into A&E in Coleraine recently. After various procedures in A&E I was admitted to Surgical 2 while I awaited for an ultra scan to find out what was wrong with me.

As I suffer from dementia the hospital supported my care by getting all the necessary information about my medical history. 

When my daughter made any contact to the ward about my wellbeing she was always listened to and she received very clear information about how I was keeping. 

All members of staff from porters auxiliary staff nurses and doctors were extremely kind and caring to me especially when my memory wasn't very clear...

At all times I felt safe and secure which was the most important factor for me as I was being treated.

I would just wish to say thank you which seems very small considering the amount of time and support I was given.

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Responses

Response from Deborah Dyson, Ward Manager, Surgical 2, Causeway Hospital, NHSCT 7 months ago
Deborah Dyson
Ward Manager, Surgical 2, Causeway Hospital,
NHSCT

Submitted on 25/09/2023 at 11:35
Published on Care Opinion at 11:35

Good Morning aurusmw73

My name is Deborah Dyson I am the ward SR in S2.

Thankyou for sharing with us your experience on the ward.

I was delighted to read how positive your stay was with us and that the communication was good.

We as a team work extremely hard to ensure that all our patients and relatives needs are met.
I will share your kind words with my whole team

I wish you well in your recovery

Debbie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by taurusmw73 (the patient)

Thank you! You all do a wonderful job under difficult circumstances!. 👏

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