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"I was made to feel heard and supported"

About: Community Mental Health Services / South Community Mental Health Team

(as a service user),

During recent issues with my mental health I reached out to the duty workers based at Gowanlea. By the time I reached out I was really struggling. I had put off calling as I felt that I shouldn’t be wasting the limited resources these services have, as other people in worst situations need them more than I do. 

Each time I called I was made to feel heard and supported. Never once was I made to feel I was bothering them or wasting their time. I am on track now with the right support and I can’t thank Adrian, Amy and Miranda enough for their help and kind words.

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Responses

Response from Helen Bremner, Angus Health and Social Care Partnership 7 months ago
Helen Bremner
Angus Health and Social Care Partnership
Submitted on 18/09/2023 at 16:03
Published on Care Opinion at 16:45


picture of Helen Bremner

Thank you for taking the time to share your positive experience, I will share this lovely feedback with Adrian, Amy and Miranda - it is such a boost for staff to receive these comments so thank you so much.

I am sorry to hear you put off reaching out for support initially I hope this experience has reassured you to reach out sooner if you need support in the future. I wish you well on your recovery journey.

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