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"Too many years waiting whilst getting more unwell"

About: Oxford Health NHS Foundation Trust / Complex Needs Service - Buckinghamshire

(as a service user),

The Complex Needs Service does have some promising aspects; in a group, the staff, and I dare say many of us patients too, are more polite and considerate, and it did touch the tip of the iceberg in terms of observing some of my behaviours.

But it was then rendered ineffective and practically useless by what I'm told was a policy change that saw me discharged from the service rather than introduced to it. It is the only therapy I have been offered for over a decade, it was approximately a 5 year wait this time - a 6-month course of group therapy, meeting once a week for a few hours.

Every consultant who has commented has told me I need more than six months of therapy. And this service was supposed to provide that, with the promise that there would be 3 groups I should try, and the possibility of joining the therapeutic community if things progressed.

I think that to trust any aspect of the NHS mental health service I would suggest is not only very difficult, but I dare also venture, unwise.

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Responses

Response from Laura Lewis-Robinson, PALS Service Lead, Oxford Health NHS Foundation Trust 7 months ago
Laura Lewis-Robinson
PALS Service Lead,
Oxford Health NHS Foundation Trust
Submitted on 18/09/2023 at 14:40
Published on Care Opinion at 16:45


Hello,

Thank you for taking the time to leave feedback relating to your experience of attending therapy with the Complex Needs Service, I am really sorry to read of your experience.

We take all feedback about out services seriously and I would be grateful if you could contact the Patient Advice and Liaison Service (PALS@oxfordhealth.nhs.uk or 0800 328 7971) so that we can work with you to ensure we learn from your experience to improve the service provided to others.

With best wishes,

Laura Lewis-Robinson

PALS Service Lead

Oxford Health NHS Foundation Trust

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