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Perfectly delivered message - firm and friendly

Posted By GR234

"Perfectly delivered message - firm and friendly"

About: Royal Cornwall Hospital (Treliske) / Emergency Department South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I fainted late in the evening while on holiday.  Although I faint about once every 5 years on average, my family had not experienced this before and were quite distressed by my loss of consciousness so called Emergency Services on 999.  They sent out an ambulance with paramedics who ran an ECG and other tests after which I experienced severe vomiting so the paramedics recommended that I be taken to the Royal Cornwall Hospital Treliske in the Ambulance for blood tests for indications of whether I had a heart attack.

After blood tests at the hospital and further ECGs the Doctor said all were good but gave me a stern talking to in front of my adult son of the need to get to the bottom of why I faint.  My son was reassured by the fact that he could hear the doctor discussing his proposed approach with a more senior colleague.  The lecture I received from the doctor was perfectly delivered as a message from a young expert to someone who considers himself very fit for his age- firm but friendly.  As a result I have followed up and will now have a pacemaker fitted.

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Responses

Response from Zoe Merrifield, Patient Experience Administrator, Patient Experience, Royal Cornwall Hospitals NHS Trust 7 months ago
Zoe Merrifield
Patient Experience Administrator, Patient Experience,
Royal Cornwall Hospitals NHS Trust

Submitted on 20/09/2023 at 14:53
Published on Care Opinion at 14:53

Good afternoon.

Thank you for your feedback. I am sorry for the delay in response. I am writing to you on behalf of the Patient Experience Team at the Royal Cornwall Hospital.

I am sorry to read that you fainted whilst on holiday and required assistance. I can only imagine how distressing this must have been for you and your loved ones. I am relieved to read that the paramedics were able to assist you and perform an ECG and other tests which resulted to the decision to bring you to the hospital to be checked over and I am pleased your blood results were good.

I'm glad to read the Doctor who cared for you was friendly and wanted to get to the bottom of your fainting spells and was able to provide you with the support you required and managed to arrange for a pacemaker to be fitted.

I hope the pacemaker is helping and you are feeling the benefits from it. Hopefully you will be able to visit again for another holiday soon.

Thank you again for your positive feedback. We as a trust value your comments as it helps us to learn and improve as a trust. I will be delighted to forward your comments onto the departments who provided care for you as I am sure they will be thrilled to hear that you received treatment and for your kind comments.

Best Wishes

Zoe - Patient Experience Administrator

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Update posted by GR234 (the patient)

Many thanks for your response. I should also mention the staff in charge of the tea trolleys. I had not appreciated previously that the night shift in hospitals run on tea. Those providing it made sure that the patients in the corridor received frequent offers of tea and biscuits.

Response from Sami Burkitt, Patient Engagement Events and Project Facilitator, Patient Engagement, South Western Ambulance Service NHS Foundation Trust 6 months ago
Sami Burkitt
Patient Engagement Events and Project Facilitator, Patient Engagement,
South Western Ambulance Service NHS Foundation Trust

Submitted on 06/10/2023 at 15:00
Published on Care Opinion at 15:00

Good afternoon GR234

Thank you so much for providing us with feedback on the service you received, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew, though I am sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we hope you are recovering well after your fall.

Kindest regards,

Sami
Patient Engagement Team
SWAST

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