"They make my Dad feel special, wanted, important and valuable"

Thank you so much for taking the time to share such lovely feedback about Crozier Lodge Day Centre in Banbridge.

The heading “They make my Dad feel special, wanted, important and valuable,” is wonderful. This is exactly the ethos that all staff work to within Crozier Lodge. I have shared this feedback with the team and it is great reminder to them of how valuable the work they do is. Infact this week across the SHSCT on the 14th September we are holding a Support Worker Appreciation Day to really celebrate the work of Support Staff!

Quite often the feedback we receive from service users themselves is that more than anything what they want is staff to take the time to get to know them, spend quality time with them, and help them build connections between others who attend the Day Centre.

You raise a really great point about how difficult the adjustment can be for anyone who starts to attend a Day Centre. This is why one of the approaches we use is a gradual settling in period and working closely with family members who know their loved one best. In your Dad’s case this worked perfectly for him. I am also so pleased that you were able to ‘peep your head’ into the room your Dad was in. We want families to know that we do have an open door policy (in line with Governance policies and procedures) and we work at all times with openness and transparency. Older people in society have many issues to deal with including loneliness, isolation, grief, and loss of or reduced independence. In Crozier Lodge our focus is always on what gives the service user moments of joy and what they CAN do.

On behalf of all the team at Crozier Lodge we are so pleased to know that we are making such a difference. Just today we added the following to our staff photo gallery, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” (Maya Angelou).

Your compliment shows how true this is.