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Care Opinion

Glasgow emergency dentist

Posted By dimitrishields

"Glasgow emergency dentist"

About: Glasgow Dental Hospital and School / Dental NHS 24 / Scottish Emergency Dental Service

(as the patient),

Great service from beginning to end 

Unable to sleep due to pain , phoned 111 and dental appointment given , great service from dental nurses at 111 for appointment early and was taken quite quickly Andrew and Karen dentist and dental nurse at emergency dentist made me feel comfortable and that I had a choice in my treatment, home in bed with antibiotics thank you 

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Responses

Response from Karen Gallacher, Operational Services Manager, Public Dental Service, NHS Greater Glasgow and Clyde 7 months ago
Karen Gallacher
Operational Services Manager, Public Dental Service,
NHS Greater Glasgow and Clyde

Submitted on 11/09/2023 at 18:40
Published on Care Opinion at 18:40

Dear dimitrishields

Thank you for your kind comments above, I will make sure that your message is shared with the appropriate colleagues.

Sorry to hear that you have been experiencing dental pain.

Dental pain is very difficult to cope with and can often deprive sufferers of their sleep but I am pleased to know that you were given such caring support from everyone that was involved in your care from the triage staff to the team in the clinic.

We strive to put all of our patients at ease and take great efforts to ensure that patients are aware of all of their treatment options.

I hope you will be feeling better soon and that your pain is resolved.

Kind Regards

Karen

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 7 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 11/09/2023 at 19:47
Published on Care Opinion at 19:47

picture of Shona Lawrence

Dear dimitrishields

I'm so sorry to learn of your dental issue. I understand dental pain can be extremely painful. When this is compounded by lack of sleep, it really makes for a difficult time. I sincerely hope you are doing so much better and that the prescribed antibiotics have helped.

It's good of you to take the time to share your experience. Thanks so much for doing so. We have had a few dental Care Opinion stories recently and I've noted that Andrew from the Dental Hospital has been mentioned before for his exemplary service. This is great to see. I'm sure my colleagues within Glasgow Dental Hospital will be delighted with your story.

Thanks also for mentioning our staff here at NHS 24. I note you have commented on the 'great service' provided by us. We work very closely with our partners Health Boards to ensure patients are referred, where appropriate, for onward care. It's great to see your journey of care went smoothly.

Thanks again and take care meantime.

Shona

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