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Care Opinion

Faultless care

Story from nhs.uk

"Faultless care"

About: Royal Devon & Exeter Hospital (Wonford)

I simply cannot fault the service I received at the West of England Eye Unit. My optician had referred me for an urgent (not emergency) appointment, which I received within two weeks. On the day of my appointment I was in and out within two hours, including sight check, dilation, scans and consultation. The ophthalmologist was extremely thorough, and patient with my questions. I'm so impressed by the calm, friendly staff and the state-of-the-art equipment... this department represents the very best of our wonderful NHS.

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Responses

Response from Lisa Townsend, Patient Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 7 months ago
Lisa Townsend
Patient Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 29/09/2023 at 14:45
Published on Care Opinion at 14:45

picture of Lisa Townsend

Dear Patient

Thank you for taking the time to leave feedback following your recent urgent appointment.

It is lovely to hear that you had a positive experience and you found the consultant thorough and patient, this is what we would wish for. I we forward your feedback to the team, who I am sure will appreciate it.

Kind regards

Lisa

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