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"Impossible to get follow up care"

About: West Middlesex University Hospital

I came in for an early pregnancy loss. Scans were fine and everyone that did that sort of care was helpful. It felt very disorganised when I was diagnosed to be miscarrying and different people kept coming in and handing my information and getting me to sign forms. I was nearly sent on my way without being provided with the medication I needed.

After this, I tried on three separate occasions to express my concerns about the process and was met with apathy by staff who just stated I should call after 2 weeks if I still have a positive pregnancy test. After trying to reach someone when I was unsure if what I was feeling was normal I had to reach out to another hospital and will be going to a&e there for services. I feel very let down. This was my second miscarriage in 6 months and I am extremely worried about the effects this will have on my long term fertility as I do not have children. I didn't feel like staff cared about these. I understand they often see women who have miscarried have healthy pregnancies, but I haven't experienced that and am extremely worried about side effects. Simply answering the phone or discussing this with me would have helped.

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Responses

Response from Camelia King-Martey, Patient Experience Coordinator, Patient Experience, Chelsea and Westminster Hospital NHS Foundation Trust 7 months ago
Camelia King-Martey
Patient Experience Coordinator, Patient Experience,
Chelsea and Westminster Hospital NHS Foundation Trust
Submitted on 12/09/2023 at 14:44
Published on Care Opinion at 14:44


Dear writer,

I'm so sorry for your loss. I'm sorry you've had such an experience.

It is troubling to read of your experience with this service in the hospital;which has led to you not feeling cared for.

It's a shame that there has been a lack of display of our core values.

Please contact our PALS team (chelwest.wmpals@nhs.net) to raise this as a concern or complaint. They will be able to assist with helping you get a follow up.

I will also forward this onto the service to ensure improvements in the service are made.

Wishing you all the best.

Camelia

Patient Experience Co-ordinator

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