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Care Opinion

The doctors and staff were first class

Posted By sagittariusrn35

"The doctors and staff were first class"

About: North Devon District Hospital / Medical Assessment Unit

(as the patient),

Appointments

Appointments

Recent appointments and being diagnosed in the Medical Assessment Unit.  The doctors and staff were first class, beds and food very poor.

Cleanliness

Cleanliness


Food

Food


Other patients

Other patients


More about:
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Responses

Response from Kelly Saunders, Ergonomist (Northern Services), Moving and Handling (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 7 months ago
Kelly Saunders
Ergonomist (Northern Services), Moving and Handling (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 22/09/2023 at 11:00
Published on Care Opinion at 11:03

Dear sagittariusrn35,

Thank you for the feedback you have taken the time to give via care opinion, we really value your feedback. I am sorry to hear that you found "the beds poor". Would it be okay for you to send more feedback to me, surrounding why you found the beds poor, so I can investigate this further and see if there is anything we can do to improve?

Best Wishes,

Kelly Saunders

Ergonomist / Moving and Handling service

kelly.saunders4@nhs.net

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Response from Helen Yung, Matron (Northern Services), Medical Assessment Unit (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 6 months ago
Helen Yung
Matron (Northern Services), Medical Assessment Unit (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 05/10/2023 at 17:38
Published on Care Opinion on 06/10/2023 at 09:16

Dear Saqittariusrn35

Thank you for providing us with feedback following your recent in-patient stay on the Medical Assessment Unit. We are really pleased to hear you found the medical and nursing staff supportive during your admission. Please be reassured we will share this feedback with our staff on the unit.

As the Matron of the unit I will also be liaising with the Moving & Handling team and Sodexho (our food suppliers) regarding your comments about beds and food.

Your feedback is appreciated.

Kind Regards

Helen Yung

Matron MAU/SDEC and Alex

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