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Seen very quickly

Posted By avocetgm85

"Seen very quickly"

About: Royal Infirmary of Edinburgh at Little France / General Surgery Victoria Hospital / Accident & Emergency

(as the patient),

Required emergency treatment at Victoria Hospital. Seen very quickly diagnosed and despatched to Edinburgh Royal very quickly returned to Victoria for 24 hours aftercare. The Service was absolutely First Class at both hospitals cannot thank the NHS enough.

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Responses

Response from Claire Withnell, Patient Experience Officer, Patient Experience Team, NHS Lothian 7 months ago
Claire Withnell
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 08/09/2023 at 16:31
Published on Care Opinion at 16:31

picture of Claire Withnell

Dear avocetgm85,

My name is Claire and I work for the Patient Experience Team at NHS Lothian. Firstly let me thank you for sharing your feedback with us on Care Opinion.

I was sorry to read that you required emergency admission but was glad that the treatment you required happened so quickly, and that you described it as first class.

Please be assured we have shared this with the General Surgery team at the Royal Infirmary of Edinburgh who will be delighted to receive it.

Best wishes in your recovery,

Claire

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Response from Jamie Doyle, Head of Nursing - Acute Services Division (Corporate), Acute Services Division, NHS Fife 7 months ago
Jamie Doyle
Head of Nursing - Acute Services Division (Corporate), Acute Services Division,
NHS Fife

Submitted on 13/09/2023 at 12:35
Published on Care Opinion at 12:35

Dear avocetgm85

Thank you for your feedback, it is lovely to hear from you. What a worrying time it must have been for you and your family, it is good to note that our service was in your words 'First Class'. I do hope your recovery is going well, and thank you again.

Kindest regards

Jamie Doyle, Victoria Hospital (Emergency Department).

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