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"Attentive, caring & Approachable Midwives"

About: Daisy Hill Hospital / Maternity care Maternity care / Delivery suite / MLU Maternity care / Maternity Ward

(as a service user),

My delivery experience at Daisy Hill Hospital went brilliantly. The staff were all fantastic. The midwives during the labour were very attentive, caring, supportive and approachable. They really are suited to their vocation and job. Nothing is too much bother for them – they are worth their weight in gold. There are a couple of staff members that stand out to me. Firstly, during the delivery both Ava and Mairead were incredibly supportive - absolutely amazing. With regards to the aftercare, both Imelda and Siobhan stand out – they have been fantastic.

The care I have received on the Maternity Ward has been great – it has been absolutely first class. Staff explanations have been generally good, however I feel that one doctor could have improved their approach. I had declined a certain treatment for my baby and I felt this doctor was very pushy at trying to make me take it, even when it was an informed decision that I had made. It just felt like they were pushing their personal opinion upon me. They then wrote that I refused the treatment in the notes, however I feel that “declined” would have been a more appropriate choice of words. However, the other doctor who has been round doing checks etc. has been absolutely amazing.

The ward itself has been clean and comfortable. This is my fourth baby here on Daisy Hill’s Maternity Ward and they have all been good experiences. The midwives have all been great and respect your need for privacy at the same time. The bathrooms have all been clean and tidy. The only other thing I think could be improved is that the ward can be very warm at times.

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Responses

Response from Emma Creagh, Ward Sister, Maternity Daisy Hill Hospital, Southern Health and Social Care Trust 7 months ago
We are preparing to make a change
Emma Creagh
Ward Sister, Maternity Daisy Hill Hospital,
Southern Health and Social Care Trust
Submitted on 12/09/2023 at 18:03
Published on Care Opinion on 13/09/2023 at 14:22


picture of Emma Creagh

Hello and thank you so much for taking the time to reach out to us to let us know your experience here in Daisy Hill.

We so are glad that you had such a positive experience in Delivery Suite and on the ward. I will ensure the midwives you mentioned are aware of your lovely comments.

I can only apologise for the temperature on the ward - we do try to maintain a comfortable temperature for both mothers and babies and certainly will try to ensure that in future this is better monitored and acted upon.

I was sorry to read that you felt that the treatment you received from a staff member was below what we would expect from our staff. I would be keen to discuss this further if you feel you would like to reach out I can be contacted on 02837562750.

I hope you and your baby are doing well and you are enjoying time as a family.

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