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"Dedication and passion"

About: Mater Hospital / Day Procedure Unit (DPU)

(as a service user),

I have had  Endoscopy on a number of occasions over the last 10 + years and have seen different nursing and medical staff over the years. Recently, the staff were very friendly putting me at ease even though I’ve had numerous procedures over the years, it still is frightening and nervous every time.

The staff are professional - nursing and medical and take the time to listen and reassure. The unit appears very busy and buzzing and the demand on the service seems extremely high. All the staff seemed to know their job and role. The unit appeared clean, tidy and well organised. I couldn’t fault anything on this visit, but to thank the nursing staff who don’t get enough praise, credit and  pay for the job they do.

Well done to the Endoscopy Staff for dedication and passion in their job.  

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Responses

Response from Catriona McGarvey, Service Manager MIH/BCH Theatres, Recovery, DPU, MIH Theatres, DPU, BCH Theatres, Recovery/PACU and DPU, Belfast Health and Social Care Trust 7 months ago
Catriona McGarvey
Service Manager MIH/BCH Theatres, Recovery, DPU, MIH Theatres, DPU, BCH Theatres, Recovery/PACU and DPU,
Belfast Health and Social Care Trust
Submitted on 19/09/2023 at 10:11
Published on Care Opinion at 10:21


Dear MotherBanter,

Thank you for taking the time to let us know about your positive experience in MIH DPU - We really value your opinion and feedback.

We know that coming into hospital even after attending on a number of occasions can be an anxious time and it is reassuring that your time in the unit was extremely positive.

I will make sure to pass this on to the whole team, they will be delighted to receive such positive feedback.

Kind Regards

Catriona McGarvey

Service Manager MIH & BCH Theatres & DPU

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