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"Excellent dementia awareness"

About: University Hospital Hairmyres

(as a relative),

My relative with dementia had taken a very unusual and erratic journey for them . 

I tracked them to Hairmyres and sought assistance at reception as they had no planned appointments. Reception and security staff were exceptional in their response and went out of their way to help in the search.

It’s a busy area with a few corridors to navigate. Tracker has  a slight delay and accurate only  to close vicinity.

Relative was found after about 20 mins, thirsty but otherwise OK . Thanks to security and to the 2 lovely ladies on reception for their compassion and determination to assist a safe outcome . 

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 6 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 06/10/2023 at 16:46
Published on Care Opinion at 16:46


picture of Lise Axford

Dear Sunny23

Sorry to read about your relatives erratic journey. What a worrying time for you.

I am pleased to hear that reception and sceurity staff were helpful and that there was a safe outcome.

Thank you for taking the time to share your feedback and please let us know if you feel if there is learning from ourselves to take forward.

Kind regards

Lise

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