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Your professionalism shone through

Posted By LMW2501

"Your professionalism shone through"

About: Royal Devon & Exeter Hospital (Wonford) / Colorectal surgery & stoma care

(as the patient),

I spent some time in the discharge lounge after leaving Lyme ward.

Being in there allowed my bed to be allocated to the next poorly patient.

I was welcomed by nurse Donna, who checked me in and explained all.

I was given a lovely comfy lounge chair and offered refreshments by Arlene and Ann.

The pharmacy was really under pressure that afternoon and medications were taking longer than usual to be delivered. Some of the patients were getting quite grumpy with the staff. Donna, Ann and Arlene remained very calm and explained the situation.

Well done, Team Discharge Lounge. You are running a great part of the hospital and your professionalism shone through.

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Responses

Response from Lisa Townsend, Patient Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 8 months ago
Lisa Townsend
Patient Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 04/09/2023 at 15:27
Published on Care Opinion at 15:27

picture of Lisa Townsend

Dear LMW2501

Thank you for your feedback. It is good to hear that you had a positive experience whilst you were waiting for discharge and the staff were professional and calm. I hope you are recovering well.

I am sharing your feedback with the discharge lounge manager and asking that is it passed on to Donna, Ann and Arlene. I am sure that they will be delighted that you have taken time to share your experience in these busy times.

Kind regards

Lisa

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