"Efficient despite challenging circumstances"

Triaged in Accident & Emergency/Emergency Care and admitted to Acute Medical Unit 09/08/23. Moved to Acute Medical Unit 2 Short Stay11/08/23.

All the staff I encountered were very pleasant, patient and good humoured despite some challenging patients and despite clearly being tired by the end of those long shifts. This to include the consultants, doctors and nurses, phlebotomists, pharmacist who came to the ward twice, cleaners and kitchen staff. When they had the time the nurses had reassuring chats with patients and always responded to the patient buzzers. My treatment was explained and though I wasn't feeling well enough to take it all in, I was able to ask a few questions. Obs and Meds were administered regularly and efficiently. I was moved to Coronary Care overnight on 16/08/23 as presumably my bed was needed in Acute Medical Unit 2 and I was to be discharged anyway. The nurses in Coronary Care were really helpful in arranging for the discharge meds to be delivered next day at home so that I could get a lift home and didn't have to wait in the Discharge Lounge. Many thanks to everyone involved in my care and for all their efforts to make me feel so much better than when I was admitted.