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Excellent care

Posted By Frase87

"Excellent care"

About: Victoria Hospital / Pre-assessment

(as a carer),

Had a per op assessment today at the Victoria Hospital - the registered Nurse I had was excellent in every way - listened, understood and cared very much - made me feel very valued and significant. Than you so much RN Bello - you have really helped on a very difficult and stressful journey.

Seeing the whole me

Seeing the whole me

Treatment

Treatment

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Responses

Response from Stephanie Allan, Interim Charge Nurse, Pre-assessment Suite, NHS Fife 9 months ago
Stephanie Allan
Interim Charge Nurse, Pre-assessment Suite,
NHS Fife

Submitted on 28/08/2023 at 15:29
Published on Care Opinion at 15:29

Dear Frase87

Thank you very much for taking the time to provide the pre-assessment department with such great feedback.

I am delighted to hear that the staff member involved with your pre-assessment listened, understood and cared about you.

It is important to the team that we make each patient feel like they are receiving individualised care which makes them feel valued.

I am pleased to hear that following your pre-assessment you feel your surgical journey is less difficult and that you now feel less stressed.

On behalf of the pre-assessment team I wish you well with your upcoming surgery and recovery.

Stephanie Allan

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