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Great care under immense pressure

Posted By Cook7777

"Great care under immense pressure"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Royal Infirmary of Edinburgh at Little France / Surgical Observation Unit

(as the patient),

I was admitted to Edinburgh Royal A&E recently with severe abdominal pain. This happened out of the blue and I’ve never had anything like this before.

I was seen by a nurse soon after arriving and moved to another area of A&E shortly thereafter. Here I had my bloods taken and an ECG taken also before a bit of a wait to see the doctor.

In the meantime I was given a great standard of care by all, but a special mention to nurse Craig and also to his two other nursing colleagues on that night that I have forgotten (My apologies!). They looked after me and ensured that I was kept as pain free as possible before the doctor assessed me.

A&E was exceptionally busy but I was assured that this wasn’t as busy as it could get which was mind blowing. Everyone was a credit to themselves and the NHS to still have a smile on their faces and having a can do attitude!

I was then admitted to surgical observational unit where once again the standard of care was fantastic. Can’t fault all members of the various teams that I met and thank goodness for our NHS. 

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Responses

Response from Aris Tyrothoulakis, Director, NHS Lothian 8 months ago
Aris Tyrothoulakis
Director,
NHS Lothian

Submitted on 25/08/2023 at 09:57
Published on Care Opinion at 09:57

Dear 'Cook7777'

Thank you for taking the time to provide us with this lovely feedback.

I was very glad to read that you had such a positive experience when you were admitted to the Emergency Department, and then the Surgical Observation Unit, during what must have been a stressful time for you.

I will make sure that your kind words are passed on to the teams, and Craig in particular, as I know they will really appreciate the feedback.

Kind regards,

Aris

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Response from Claire Henderson, Senior Charge Nurse, Surgery, Royal Infirmary of Edinburgh, NHS Lothian 8 months ago
Claire Henderson
Senior Charge Nurse, Surgery, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 25/08/2023 at 10:19
Published on Care Opinion at 11:02

Dear Cook7777,

Many thanks for taking the time to let us know bout your positive experience in the Surgical Observation Unit. I'm delighted to hear that you received such good care whilst you were with us.

I hope you are now feeling better and on the road to recovery.

Kind regards

Claire

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Response from Ray Middlemiss, Clinical Nurse Manager, Emergency Department, NHS Lothian 8 months ago
Ray Middlemiss
Clinical Nurse Manager, Emergency Department,
NHS Lothian

Submitted on 30/08/2023 at 07:51
Published on Care Opinion at 07:51

Many thanks for your positive feedback about the Emergency Department. I will share this with the team and the nurses who looked after you whilst you were under our care. I hope you are feeling better.

Kind regards

Ray

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