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Long wait, unable to contact

Posted By jupitertk53

"Long wait, unable to contact"

About: University Hospital Lewisham / Colorectal surgery

(as a service user),

I've been waiting for a first appointment since the beginning of the year, and my appointment has finally been booked in for a full year after symptoms started.

Presumably this will be a chat, require some tests, and then there will be even more of a wait for a procedure.

I have pain that affects my daily life, and when I have tried to call to see if there are any cancellations, the phone just rings and rings then goes dead.

The email address for this service, published on Lewisham Hospital's website, bounces back. It might be a great service once you get seen, but so far getting seen is a ridiculously long process and it's impossible to get hold of anyone to help.

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Responses

Response from University Hospital Lewisham 9 months ago
University Hospital Lewisham

Submitted on 29/08/2023 at 09:24
Published on nhs.uk on 30/08/2023 at 10:15

Dear patient

We are sorry you are having problems contacting the relevant service, unfortunately we cannot tell from your feedback which service that is so we are unable to address your concerns.

Please contact the Patient Advice and Liaison Service (PALS) on pals.lewisham@nhs.net with further information so that we can look into the issues you have raised.

Thank you

Patient Experience Team

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