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"My Experince of having my Little Girl"

About: Ninewells Hospital / Maternity care

(as the patient),

I was admitted to Ward 38 South to be induced, I was then moved to Labour and delivery and then to Ward 38 North after birth. I can't fault the Midwifes, Nurses or care staff. They were all friendly, helpful and supportive.

The food options on the wards could do with being improved so that they are actually nutritious and edible. What a expecting mother needs and also so there is an option that suits any mother who might have gestational diabetes.It would have also been nice if there was an option for fathers to be or birthing partners who were staying to support their Wife/ partners had option to get food on the ward along side the mothers and also to have a shower. Due to our situtation, My husband didn't have a way to go home and come back incase I went into labour, but was unable to shower for the 4/5 days we staying in the hospital and in the end, ended up with an infection in his leg. Surely one shower could be allocated to the father to be/ birthing partners who are staying to support their partner and have no way of getting home.

 My only other main issue is with the Doctors. On admittance to the ward, I discovered the ward had been told by the Doctor I was being admitted for a different reason to which the Doctor had told my husband and I earlier that day. Also one of the doctors who was meant to be monitoring my care and gestational diabetes failed to arrange a referral to get an additional growth scan and follow up appionment with them as my babies growth had slowed down and I then had to spend a week and a half trying to sort this out, having to phone multiple times every day to finally get the appiontments sorted and in turn meant the appointment was done a week late. Thankfully this didn't cause any harm but there was a risk that it could have. It is also stress an expecting mother doesn't need.

I also noticed notes being put on my badger notes from our appiontments, saying we had discussed certain things, when infact these had not been discussed with my husband and myself at the appiontments at all. This was very infuriating. 

As I said above, my main issues where with Doctors/ consultants. They either never seemed to make a plan for me and wanted me to keep returning to triage in two days time to do the same tests again and get the same result, wait 3 or more hours for the Dr/ consultant to make a plan, which they then never did and would ask that I come back in couple days time. Which for me was overkill, frustrating, stressful and not practical. I would have rather had a proper plan made. I made this clear after the 6th time, when I refused to come back in a couple days and said i wanted a proper plan. The head midwife on shift this day agreed that I had a valid case. 

All the midwifes, trainee midwifes, nurses and care staff I came into contact with in the Midwife Unit, Maternity Triage, Scan appiontments, Ward 38 North and South and Labour and Delivery were all lovely, very helpful and friendly. 

I'd like to say a massive Thank You to the midwife present at the birth who was a massive support in labour and delivery when my delivery had to be changed to a C-Section. Also to all the theatre staff, who were very supportive to myself and my husband from us arriving for the epidural through to us moving to observation after the C-Section. I felt they all really helped keep both of us calm and updated through it all.

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Responses

Response from Stephanie Gardiner, Senior charge midwife, Obs and Gynaecology, NHS Tayside 8 months ago
Stephanie Gardiner
Senior charge midwife, Obs and Gynaecology,
NHS Tayside
Submitted on 28/08/2023 at 16:51
Published on Care Opinion at 16:51


Dear Dunmeshe

I wish to offer my congratulations on the birth of your beautiful baby. It is such a wonderful time introducting a newborn baby to the family.

I would like to thank you for taking the time to provide this insightful feedback in respect of your experience in the service during your pregnancy and inpatient stay in Ward 38. It is very valuabale to us within the service, to support progressing improvements within the enviroment and person centred approach to care provision.

I understand this was not always at the forefront of our care provision and I would like to apologise for this

I would really like to speak with you further, to understand all apsects of your experience in respect of the Obstetric care you received, to allow us to establish what we could have done better ( and how we can offer you assurances, we really value feedback received), to ensure you felt part of your care and empowered to make the right decision for you and your baby.

If you would feek comfortable to get in touch, my email address is; stephanie.gardiner@nhs.scot.

I look forward to speaking with you soon

Kindest Regards

Stephanie Gardiner

Senior Midwife

NHS Tayside

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