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Care Opinion

Blood test

Posted By indiahp78

"Blood test"

About: The Gadhvi Practice

(as the patient),

When I attended my blood test appointment . I was called in and told that one of the blood test bottles used for the blood test was not stocked in this practice , so I would have to book a blood test with another health centre on another day.

I felt disappointed and frustrated as I was not told this information before my test. To have this blood test done I have cancelled a few different appointments and had booked annual leave from work for the blood test as I live far from here. If this information was better communicated I would not have to wait to see when I can book annual leave to have a blood test done, this just increases the waiting time for me and the practice. I would have liked to be better communicated so I can make arrangements accordingly and not waste my time.

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Responses

Response from Paulette Kerr, Practice Manager, The Gadhvi Practice, The Gadhvi Practice 8 months ago
Paulette Kerr
Practice Manager, The Gadhvi Practice,
The Gadhvi Practice

Submitted on 01/09/2023 at 13:19
Published on Care Opinion at 13:19

Dear Service User,

Firstly let me apologise that your day was not utilised in the best way, I can understand your disappointment and frustration. You made the effort to book this appointment taking annual leave and living a distance from the practice and not having test that you needed to be done on that day because the blood test bottle was out of stock.

The blood test that was requested by the GP is not one that is done routinely in the GP practice due to this it is not blood test bottles that we usually stock.

In the future we have told GPs if requesting this type of blood test to enquire with the nursing team if the blood test bottles are available and if not to order or redirect patient to have blood test done at the hospital.

I hope the next time you visit the practice your experience will be more positive.

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