"Urogynaecology clinic"

Attended for a face to face review appointment (I’d called the appointment line the week before to confirm it was a face to face appointment) I’d arrived early but didn’t expect to be seen before my planned appointment time, but still had not seen 45 minutes after my appointment time, so I checked to see if there was a delay in the clinic. Unfortunately the consultant thought I was a phone review and wasn’t aware I was sitting in the waiting room, despite being checked in on my arrival. Thankfully, I was seen immediately once she knew I was there; the consultant was very sympathetic and I felt I was listened to regarding the problem I had attended for. All staff were really pleasant.