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"My wait, frustration and final experience"

About: General Surgery / Surgical Unit Golden Jubilee National Hospital / General Surgery Ninewells Hospital / Day Surgery

(as a service user),

I had an appointment at Stracathro Day Surgery booked. I was nervous as I had been waiting since 2019 for this surgery. I had initially been turned down due to my weight of which I was never advised until December 2020 when I received a call from the admissions to see if my weight had changed. I advised no and was told I would go back to Ninewells. I was upset about the information at the time. I called the surgeon and asked why they did not tell me my weight was a problem at the time and he replied, they did not have a problem but it could have been the anaesthetist. 

I have attended at least 4 pre op assessments for this procedure and was then offered a place in Glasgow at the Golden Jubilee and received a date for surgery. I then received a call from Golden Jubilee to say BMI was too high for them and operation cancelled.  I then received letter for Stracathro for August 2023.

I arrived at the hospital totally unprepared. No slippers or gown, no medicine or insulin with me, fully expecting to get sent home again as my weight had not really changed.

I was pleasantly surprised when I got there. The staff were amazing in assuring me that it was not a problem at all. Their patience with me my whole visit put me at ease and feeling relaxed. 

Please THANK ALL THE STAFF for making it a less frightening experience all round. 

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Responses

Response from Hazel Barclay, NHS Tayside 8 months ago
Hazel Barclay
NHS Tayside
Submitted on 23/08/2023 at 12:13
Published on Care Opinion at 12:25


Thankyou for taking the time to post your feedback, I am glad to hear that your admission to Surgical Unit, was a positive one where you felt reassured and put at ease.

I will pass on your thanks to the team.

Wishing you a speedy recovery.

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