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Care Opinion

Great service

Posted By Dgfabz

"Great service"

About: Aberdeen Royal Infirmary / Emergency Medicine Aberdeen Royal Infirmary / Infectious Diseases NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance

(as other),

Had to call 111 this morning as my partner was very ill .  I did not wait long for it to be answered and a very helpful person took the details and put me through to the triage nurse.  They were very helpful, listened to what I was saying, then once finished arranged a ambulance to come.

We did not have long to wait and my partner was taken to A&E and seen very quickly.  The  staff could not do enough to help and explained what was happening and what they were doing to help him.

After a few hours in A&E he was sent to ward 111 and staff there have all been wonderful and very helpful as well.

Keep up the great work

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 8 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 14/08/2023 at 20:13
Published on Care Opinion at 20:13

picture of Shona Lawrence

Dear Dgfabz

I'm so sorry to learn your partner was unwell and required to be transported by ambulance to hospital. This sounds like a worrying time for you both. I hope your partner is doing well.

It's kind of you to take the time to thank the staff involved in caring for your partner. They all sound as though they did an amazing job in arranging care quickly and in keeping you both updated, which is hugely reassuring. I'm sure my colleagues within NHS Grampian and the Scottish Ambulance Service will be delight to see your feedback too.

I reply specifically in relation to your call to 111. It's great to see you feel our staff were helpful and you felt listening to. It would be great to share you kind feedback with the staff involved, therefore, when you feel able to, perhaps you could contact me directly with some additional detail. You can call me on 07814 299944 or email Patient.Experience@nhs24.scot.nhs.uk

Thanks again and I hope to hear from you further.

Best wishes to you both.

Shona

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Response from Julie Wattie, Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division), NHS Grampian 8 months ago
Julie Wattie
Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division),
NHS Grampian

Submitted on 15/08/2023 at 07:30
Published on Care Opinion at 07:30

Dear Dgfabz,

Many thanks for taking the time to write in about your partner's experience in the Emergency Department. I will ensure this is shared with the teams and know how much it will mean to them.

I hope your partner is recovering well

Julie

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 8 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 15/08/2023 at 08:28
Published on Care Opinion at 08:28

Dear Dqfabz

Thank you for sharing your story. It must have been a very worrying time for you all so it heartening to read that you are happy with the care you received.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your partner's name and the address and date we attended.

I do hope your partner is feeling better now.

Kindest regards

David

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Response from Ruth Jones, Nurse Manager, Medicine 1 & 2, NHS Grampian 8 months ago
Ruth Jones
Nurse Manager, Medicine 1 & 2,
NHS Grampian

Submitted on 15/08/2023 at 10:07
Published on Care Opinion at 10:07

Dear Dqfabz

Thank you for for taking the time to provide such lovely feedback.

I will share your post with the staff in Ward 111, I know they will be delighted to receive such positive feedback.

I hope your partner is feeling better and making progress.

Take Care.

Ruth

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