"Chaotic mess with lack of care or experience"

Firstly upon arriving my husband and I heard a surgeon shouting at someone over the phone (in a public part of A&E), about one of his patients not receiving a CT "oh I forgot to put it was a head injury, I'll learn that going forward but this is emergent" felt embarrasing and didn't give us confidence that the team here know what they're doing. Secondly, there was a lack of empathy, my bloods were taken then ECG and I was told to go to secondary waiting area, was told 2hr wait then 5hr wait...I get it is busy but to expect people to wait 5hrs and then tell me I can leave and results for bloods will be sent to GP, my GP never received these and I am now being advised to come back.