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She listened to my life story, supported and reassured me

Posted By venuspz78

"She listened to my life story, supported and reassured me"

About: Aberdeen Royal Infirmary / Acute Short Stay Medicine Aberdeen Royal Infirmary / Drug and Alcohol Care Team

(as a service user),

I was in ward 103 ARI after an infection due to injecting. I felt I was treated poorly and judged by so many staff there. I felt they saw me as a junkie. I spoke to a nurse from the drug and alcohol team, I believe her name was Joan. She listened to my life story, supported and reassured me and made me feel worthy again.

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Responses

Response from Elaine Brooks, Senior Charge Nurse, Short Stay Medicine, Unscheduled Care, NHS Grampian 8 months ago
Elaine Brooks
Senior Charge Nurse, Short Stay Medicine, Unscheduled Care,
NHS Grampian

Submitted on 31/08/2023 at 13:36
Published on Care Opinion at 15:49

Good Afternoon

I'm sorry for your experience in Ward 103

If you wish to discuss this further, please contact me at elaine.brooks@nhs.scot

Regards

Elaine Brooks

SCN

Ward 103

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Response from Carol McDougall, Lead Clinical Nurse Specialist, Drug and Alcohol Care Team, NHS Grampian 3 months ago
Carol McDougall
Lead Clinical Nurse Specialist, Drug and Alcohol Care Team,
NHS Grampian

Submitted on 24/01/2024 at 13:19
Published on Care Opinion at 14:47

picture of Carol McDougall

Dear venuspz78,

Firstly I would like to apologise for the delay in my response to you. I have just been added on Care Opinion to respond to feedback about the Drug and Alcohol Care Team.

Thank you so much for your positive feedback. I have shared this with Joan who was very touched by your kind words. I am pleased to hear that you felt our team listened to your life story, offering you support and reassurance and making you feel worthy again.

I wish you well in your ongoing recovery.

Best Wishes

Carol

Lead Clinical Nurse Specialist

Drug and Alcohol Care Team

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