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New Victoria Hospital MRI Dept.

Posted By Cheesie

"New Victoria Hospital MRI Dept."

About: New Victoria Hospital / X-rays and scans

(as the patient),

I had a long 45 minute MRI done.  It can feel somewhat claustrophobic.  The staff members Craig and Victoria made my visit a positive pleasant one.  They were kind, supportive and professional in their approach.  I hope they are recognised for their service and customer support. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 8 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 14/08/2023 at 09:26
Published on Care Opinion at 09:26

picture of Kevin Torbet

Dear Cheesie

Thank you for taking the time to leave us your feedback on Care Opinion.

I was sorry to hear you were apprehensive prior to attending your MRI appointment and you had to wait a little longer than expected.

I was however delighted to hear the care and treatment you received from the staff was to a high standard and you felt well cared for.

It was great to hear you felt supported by the staff and you were made to feel comfortable throughout.

I will be happy to pass on your thanks to the staff who I'm sure will be touched to receive such generous feedback.

I hope your feeling a lot better after your scan and everything went well.

Kind regards

Kevin

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Response from Carol Robb, Office Manager, Diagnostics - New Victoria Hospital, NHS Greater Glasgow and Clyde 8 months ago
Carol Robb
Office Manager, Diagnostics - New Victoria Hospital,
NHS Greater Glasgow and Clyde

Submitted on 14/08/2023 at 10:02
Published on Care Opinion at 11:51

Dear Cheesie

I'm pleased that Craig and Victoria were able to help you during your MRI scan, these machine can look daunting. I am very happy that your experience within the department was a good one, this is always nice to hear.

I will make sure you comments are passed onto higher management and the staff involved.

Take care

Carol

Office Manager

Imaging Department

New Victoria ACH

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