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The work that they do is truly inspirational

Posted By Sweetstargazer

"The work that they do is truly inspirational"

About: Victoria Hospital / Intensive Care Unit

(as a relative),

My partner and fiancee of three years was diagnosed and admitted to the ICU at the Victoria hospital in Kirkcaldy with sepsis at the start of may. She spent a gruelling 12 days fighting, but sadly passed away from complications. The entire team were exceptional they cared for my lass with kindness, compassion, dignity and respect. I was allowed to be with her right to the very end and was cared for as if I was a patient. The loss of a spouse is a unique experience that I wouldn't wish on anyone but the ICU team eased that journey a little. I know they probably hear it day after day but I genuinely believe they gave her the best possible care and that the work that they do is truly inspirational. Thank you.

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 8 months ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 15/08/2023 at 18:33
Published on Care Opinion at 18:33

picture of Siobhan Mcilroy

Dear Sweetstargazer

My name is Siobhan McIlroy, and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.


I am so sorry for your loss; this must be a very difficult time for you and your family. Sharing such a personal experience on a public forum takes a lot of courage, so thank you.
I am so pleased the team were able to support you and care for your lass with kindness, compassion, dignity and respect and helped with your difficult and heartbreaking experience.


The team will be delighted with your feedback and know they made a difference. I agree the work that they do is truly inspirational.


Thank you again for sharing your story; best wishes and take care, Siobhan

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Response from Jamie Doyle, Head of Nursing - Acute Services Division (Corporate), Acute Services Division, NHS Fife 8 months ago
Jamie Doyle
Head of Nursing - Acute Services Division (Corporate), Acute Services Division,
NHS Fife

Submitted on 21/08/2023 at 11:28
Published on Care Opinion at 11:28

Dear Sweetstargazer

Firstly, I am sorry to hear of your loss and thank you for taking the time to provide us with such lovely feedback at such a sad time. We always aim to provide person and family centred care, which is lovely to hear that was your experience. We know that having a loved one in hospital can be difficult, upsetting and daunting for everyone, so we know the importance of care and compassion has at the saddest of times. Thank you for the lovely description of the care my team delivered, stating it as being 'truly inspirational', this is very humbling and affirms why we all came into nursing, to make a difference to peoples lives. I will share this lovely feedback with the team and I know they will want to thank you and send you and your loved ones their warm regards at this sad time also. I hope you do take some comfort in being able to spend the time needed supported by us at what we can only imagine to be the saddest of times for you. Please take care of yourself, cherish your memories and thank you again.

Kindest regards, Jamie Doyle, ICU Victoria Hospital.

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