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Deep gratitude for their kindness and care to me

Posted By Dermot234

"Deep gratitude for their kindness and care to me"

About: Northern Ireland Ambulance Service / Emergency ambulance response Northern Ireland Ambulance Service / Emergency Control South West Acute Hospital / Critical Care South West Acute Hospital / Emergency Care and Medicine Services South West Acute Hospital / Stroke Services

(as the patient),

From the time that the Emergency Number was dialled my treatment can only be described as superb.  

I am very grateful to the Operator who dealt so professionally with the call.  Though I live in a remote rural area the ambulance arrived swiftly and after treating me at home transported me to A & E at the South West Acute Hospital.  

Due to the timely treatment I received in A & E, the Critical Care Unit and Ward 5 I have made a full recovery.  Each and every member of staff in SWAH who looked after me can only be described as highly professional and a credit to the hospital.  

I wish to express my deep gratitude for their kindness and care to me.

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Responses

Response from Sheila Grimes, Stroke Nurse Specialist SWAH, Primary Care Older People, WHSCT 8 months ago
Sheila Grimes
Stroke Nurse Specialist SWAH, Primary Care Older People,
WHSCT

Submitted on 07/08/2023 at 09:42
Published on Care Opinion at 10:27

picture of Sheila Grimes

Hi Dermot 234

On behalf of all the staff involved in your care (from call operator to discharge) we are delighted to hear that you have made a full recovery. Thank you so much for sharing your experience with us we greatly appreciate it and wish you continued good health.

best wishes

Sheila

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Response from Eimear Watson, Ward Manager Critical Care SWAH, Acute Services, WHSCT 8 months ago
Eimear Watson
Ward Manager Critical Care SWAH, Acute Services,
WHSCT

Submitted on 07/08/2023 at 10:44
Published on Care Opinion at 11:08

picture of Eimear Watson

Hi Dermot234,

Thank you for your kind words, I am glad to hear you made a full recovery and I will share your positive comments with the Critical Care Team.

Thanks

Eimear Watson

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Response from Ruairi Cummings, Graduate Intern, Quality & Safety Improvement, Northern Ireland Ambulance Service 8 months ago
Ruairi Cummings
Graduate Intern, Quality & Safety Improvement,
Northern Ireland Ambulance Service

Supports the Patient Experience Team

Submitted on 08/08/2023 at 16:09
Published on Care Opinion at 16:09

picture of Ruairi Cummings

Good afternoon Dermot234

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was encouraging to discover the professionalism of the call handler who guided with assistance until the arrival of the paramedics to your location for treatment; in addition to making your journey to the emergency department at SWAH as comfortable as possible. Feedback such as this lifts the morale of the paramedics involved in what is a particularly challenging period.

I wish you the best with your recuperation.

Ruairi Cummings

PPI Opportunities

The Northern Ireland Ambulance Service are currently developing a range of opportunities for Service Users, Carers and members of the public to inform the planning, delivery and evaluation of its service. To find our more please visit Current Opportunities - Engage (hscni.net) or email Neil Gillan at neil.gillan@nias.hscni.net

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