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"Not being listened to. Having nothing explained. No apparent outcome."

About: Chesterfield Royal Hospital / Accident and emergency Chesterfield Royal Hospital / Scans and Xrays Chesterfield Royal Hospital / Trauma and orthopaedics Chesterfield Royal Hospital / Vascular surgery

(as the patient),

On admission from A&E, I was assigned to a consultant of unknown speciality who focused their attention on any potential problem I might have had with recent vascular surgery which had nothing to do with why I had reported to A&E. 

I spent four days being well cared for by ward staff, tested for this, that and the other, had X-rays  and was given a doppler scan. I was informed of no results. The only explanation for the consultant's course of action was that they wanted to get advice from vascular services about my condition.  Did they?  If so what was it?

I was discharged no wiser than on admission and without any treatment for what I'd gone in for and with no meaningful provision for further antibiotics or pain relief. 

A visit to a podiatrist the morning after discharge got the problem fixed inside half-an-hour, along with provision of two weeks of antibiotics to kill the infection in my ischaemic ulcer, restore its ability to exude and provide ongoing pain relief. The utility of four days as an inpatient was and remains a total mystery.

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Responses

Response from Ashleigh Wroe, Quality Governance Lead, Medicine and Emergency Care, Chesterfield Royal Hospital 8 months ago
Ashleigh Wroe
Quality Governance Lead, Medicine and Emergency Care,
Chesterfield Royal Hospital
Submitted on 25/08/2023 at 10:57
Published on Care Opinion at 12:29


picture of Ashleigh Wroe

Dear Pilingszp49,

I am saddened to hear of your experience here at Chesterfield Royal Hospital and that you were not well-informed of your plan of care and treatment.

I would like to investigate your concerns further to provide you with the answers you should have received on discharge and to ensure we learn from your experience. If you are in agreement, please contact the PALS department on (01246) 512640 or email crhft.acs@nhs.net.

Kind regards

Ashleigh Marris-Murrell

Quality Governance Lead

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