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Set the standard in professional care

Posted By aquilace66

"Set the standard in professional care"

About: Royal Victoria Hospital / Endoscopy Unit

(as a service user),

I attended for day procedure for esophageal varices for the 7th time since being admitted to A&E then onto ward 7 and onward discharge a week later back in Feb 2023.

During all of my encounters, the doctors and nursing staff have been truly magnificent. I was treated with respect, dignity and felt valued. Everything was explained to me and my anxiety levels were quickly reduced as my health is quite complex.

The endoscopy staff were so professional and set the standard in professional care. Special thanks to Dr Cadden, RNs Darling, BJ, Marianne and Shonna. I feel I am in safe hands coming to the endescopy unit and I hope this story will allay the concerns of other patients due to attend.

I never quite understand why people criticise the NHS, but I can only praise this great institution for continuing to provide such high levels of care in difficult circumstances. Well done to all!!!

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Responses

Response from Clare Allen, Ward Manager, RVH Endoscopy, Royal Victoria Hospital 9 months ago
Clare Allen
Ward Manager, RVH Endoscopy,
Royal Victoria Hospital

Submitted on 07/08/2023 at 16:24
Published on Care Opinion at 16:24

Firstly I would like to say it is greatly appreciate by the endoscopy team you have taken the time to send this message.

The staff endeavour to provide a high quality service at all times and each patient given the respect and dignity they deserve.

I am delighted to hear your experiences have been of the high standard.

Thank you for you very positive feedback and I will pass on your kind words to the staff you have mentioned.

Thank-you

Clare

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