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Care Opinion

I don't notice pain when she is around

Posted By staffmemberfife1

"I don't notice pain when she is around"

About: Royal Infirmary of Edinburgh at Little France / General Surgery Victoria Hospital / Day Intervention Unit

(as a staff member posting for a patient/service user),

I was referred to ward 52 from the Royal Infirmary in Edinburgh, the surgeon called to advise there was a bed available.

The staff were very welcoming when I arrived and I settled into the ward very quickly.

The housekeeper in ward 52 is great, she seems to really know me as a patient and remembers me from my last visit, it's just the little thing and that makes me feel brilliant.

She really is a lot of fun and gives me cuddles too that are needed at times.

I am experiencing a lot of pain but you really don't notice the pain when she is around.

I have had a feeding tube inserted. I was fully prepared for this procedure, it was undertaken in the Day Intervention Unit. I was sedated and don't really remember much about it.

All staff her in the Victoria Hospital has been great

All staff spend as much time as possible with me. This is a very busy ward and I really haven't seen such a happier bunch of nurses in my life.

The care in ward 52 is fantastic.

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Responses

Response from Ana Mezzomo, Patient Experience Officer, Patient Experience Team, NHS Lothian 8 months ago
Ana Mezzomo
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 09/08/2023 at 16:10
Published on Care Opinion at 16:10

Dear staffmemberfife1,

My name is Ana and I work within the Patient Experience Team at NHS Lothian. I would like to thank you for taking the time to share your feedback with us on Care Opinion, that is much appreciated.

I am so glad you had such a positive experience whilst receiving care from the teams at Royal Infirmary of Edinburgh and Victoria Hospital, and you felt welcomed, supported, and well cared for. I am sorry to hear you were experiencing a lot of pain, I hope your pain is now under control and you are doing well.

Thank you again for sharing your experience, and please be assured that your kind words will be shared with the team, who I am sure will be delighted to receive it.

Best wishes,

Ana Mezzomo

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Response from Shona Beattie, Charge Nurse, Day Intervention Unit / Endoscopy, Planned Care, NHS Fife 8 months ago
Shona Beattie
Charge Nurse, Day Intervention Unit / Endoscopy, Planned Care,
NHS Fife

Submitted on 12/08/2023 at 11:23
Published on Care Opinion at 11:23

Dear staffmemberfife1

My name is Shona Beattie I am a Charge Nurse in Day Intervention Unit at VHK.

Thank you for taking the time to post on our care opinion. It is nice to hear you had a positive experience in our department and felt well cared for. I will share your lovely comments with the team and share this on our care opinion board within the department for everyone to see.

I hope you are recovering well.

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Response from Neil Boyle, Deputy Associate Nurse Director, Western General Hospital, NHS Lothian 8 months ago
Neil Boyle
Deputy Associate Nurse Director, Western General Hospital,
NHS Lothian

Submitted on 01/09/2023 at 17:49
Published on Care Opinion at 17:49

picture of Neil Boyle

Thank you for taking the time to give us your kind feedback about w52 at the Western General Hospital, I will ensure that your comments are fed back to the team that looked after you.

I wish you well on your recovery

Neil

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