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"Impressive support services team"

About: General Surgery / Ward 32

(as the patient),

During the few days I spent in Altnagelvin (ward 32) recently I came into contact with many members of the support services team. Each and every one of them were pleasant and competent at their jobs, often going above and beyond to help me out. Especially the catering staff on the ward who brought me additional equipment when required. 

I’d like to give a special mention to the most lovely lady that I came across. A porter was called to bring me to a scan and I was lucky enough for it to be Assunta - a kind, caring woman who is absolutely brilliant at her job.

This was clear with not only my own experience with her, but also in the way I watched her communicate with fellow staff members across the hospital along our journey. She’s a credit to the trust and surely deserves some appreciation. 

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Responses

Response from Edwina McKinley, Deputy Ward Sister, Ward 32 Surgical Altnagelvin Hospital, WHSCT 8 months ago
Edwina McKinley
Deputy Ward Sister, Ward 32 Surgical Altnagelvin Hospital,
WHSCT
Submitted on 05/08/2023 at 17:03
Published on Care Opinion on 07/08/2023 at 08:37


Hi,

Thank you so much for taking the time to leave this positive feedback. I hope you are recovering well after your hospital stay. I am delighted to hear that you had a positive experience on our ward and I will definitely pass on your gratitude to the catering staff on the ward. I am sure the portering staff especially Assunta will be delighted to receive this praise and appreciation.

Kind regards,

Edwina McKinley

Deputy Sister Ward 32

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