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Warm, friendly and amazing nurses and staff

Posted By Edwin23

"Warm, friendly and amazing nurses and staff"

About: Lorn & Islands Hospital / Day Hospital

(as the patient),

Surgical day unit. 

I cannot thank the staff enough, they put me at ease and looked after me thoughtfully and thoroughly. Making the whole experience great. Thank you for being amazing. A truly great team that deserves to be praised and recognised. 

Thank you for making me feel at ease and  relaxed , not to forget  a great cups of tea and  that yummy toast!!! amazing.  

Thank you so much. 

🙏⭐️⭐️⭐️⭐️⭐️🙏

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 5 months ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 03/11/2023 at 12:05
Published on Care Opinion at 12:05

picture of Sylvia Fraser

Dear Edwin23

Thank you very much for your lovely post highlight your positive experience. Please accept my sincere apology for the delay in responding to your message.

I am delighted to hear you received such good care from staff at Lorn & Islands Hospital.

It is always a pleasure to receive such lovely comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

I have passed on your comments and asked that managers share with all the staff involved in your care.

We aim to provide a high standard of care and treatment to the community we serve, and I trust that should you have need of our services in the future your experience will be just as positive.

Thank you for taking the time to feedback your experience.

Glad you enjoyed the tea and toast 😋

Kind regards

Sylvia

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